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Customer support is slow - No stand included (i ordered one) - Does not connect to app (WiFi network showed and now it doesn’t) no way to reset it on the heater per instructions. Only the sensor. - If I want to return it, I need to pack it up and send it overseas and pay for it (clock is ticking only 14 days from when I get it) So yes multiple issues and a 400 giant paper weight at this point. If the company makes good on solving these issues I’m happy to retract or edit this review. But this is where we are at. A seemingly premium product with lack luster everything else.
Heater does not fit snugly into the stand and the stand feet weren’t level so I found it very wobbly in the stand especially when portrait. I have also found that the heater does not produce that much heat.
Arrived very late & then came without the stand & stand is included in our order
I was not able to program the heater not even with tech support. Very disappointing
Product seems to work as advertised. The customer service is abhorrent!!